NZ Customers : orders are generally delivered within 4 days, please, wait 7 business days before contact us to know where is your parcel.
Where is my parcel ?
If your shipping method included a tracking number, please check it here, to know where your parcel is :Track my parcel
Australia and international orders :
Please, note that the parcels are sent from New Zealand, with an economical service for the moment. It usually takes between 3 and 6 days for urban areas, but can take 10/12 days for remote and rural areas.
Our customer service team will gladly help with any queries. You may also find your answer on one of the below pages:
Need to contact us ?
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Email: hello (at) thepotiontree.co.nz
The Potion Tree
PO Box 189
26/369 Adelaide Road
6021, Newtown, Wellington