Thank you for visiting and shopping at The Potion Tree. Following are the terms and conditions that constitute our Shipping Policy. When you place an order on ThePotionTree.com, you agree with this policy.
All shipments are operated by :
Where is my parcel ?
If your shipping method included a tracking number, please check it here, to know where your parcel is :Track my parcel
Shipment processing time
All orders are processed in New-Zealand, Wellington, within 2-3 business days + 1-2 days transit. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
|Shipment method||Estimated delivery time|
|Courier – inside NZ||2-6 business days|
|Eco Australia||9 – 12 days business days (15 for Tasmania)|
|Tracked Australia||5 – 7 business days (12 for Tasmania)|
|USA||6 – 10 business days|
|Europe||9 – 15 business days|
|Asia||6 – 10 business days|
|Rest of the world||6 – 21 business days depending on your location|
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment to NZ rural addresses and NZ invalid addresses
If you wish delivery in rural areas, and you do not benefit from Free Shipping, you must choose the delivery “Courier Rural”. If you do not choose the correct method of delivery, The Potion Tree reserves the right to cancel your order, and an e-mail will be sent to inform you of the cancellation and refund.
Some NZ addresses are not available for delivery, if you have any doubt, please check.
To check if your address is rural or deliverable :
Shipment to invalid addresses
The Potion Tree does its best to make you enter a clear and detailed address. Our shipping software, provided by NZ Post, informs us when an address is incomplete, or with a spelling error, and in this case we do research to correct it, or, we contact you to fix the problem with you. However, we cannot be held responsible if your package is lost due to an invalid address, or a mistake in your address.
Customs, Duties and Taxes
The Potion Tree is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
If you received a broken or leaking product, please report it to us within the 7 days following the delivery, with a photo.
All reports received after the 7 days will be ignored.
Damages during transport
The Potion Tree is not liable for any products damaged or lost during shipping.
If you received your parcel damaged, please report it to us within 7 days to be eligible to a replacement. contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim, and make some photos at the moment you discover the damage.
For each order, you will receive a tracking number. For each order delivered, Courier Post provides us with a proof of delivery.
If your order appears as “delivered” but you haven’t received it, please notify us within 14 days. After this period, we will estimate the parcel well arrived, and we will no longer be able to help you.
International Shipping Policy
We ship internationally. The delays observed are those indicated above, however, depending on the efficiency and development of postal services in your country, they can be longer. The Potion Tree is not responsible for any additional charges that the customs of your country may charge on the incoming parcel. We propose a choice of tracked and untracked shipping service, please not that choosing untracked shipping is at your own risk.
The Potion Tree has a proof of dispatch for all parcels, and will not be held responsible in case of delivery problem related to the handling of the parcel in your locality. Indeed, our parcels are sent with NZ Post, but it is a carrier of your country which will take the relay once the parcel on your territory. In case of non-receipt after 20 days, you will have to inquire with your national postal service, with the reference of your parcel, and fill out a claim form.
Our Return Policy provides detailed information about options and procedures for returning your order.