We accept refunds and exchanges. Please, read the following conditions and learn about the process.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging.
If you think you are eligible, please contact us.
Returns Method – New Zealand
If we confirm your eligibility, we’ll send you a shipping label for your return, to allow you to easily send back your item, for free. This shipping label is tracked, and the parcel can be picked-up by Courier Post at your home. Simply use this page to do so.
We’ll provide a complete explanation of the process in an email.
Returns Method – International
Returning the parcel will be at your cost and responsibility. We strongly recommend a tracked service.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or have been damaged during the transport. If you need to exchange it for the same item, contact us.
The process is the same as for a return.
Gifts are no eligible to this Return Policy